Frequently asked Questions
for Dropshippers
Dropshipping is a business model that allows entrepreneurs to sell items without actually physically having them in the store inventory.
Yes, the service is available and can be seen here Blue-Berry API.
Yes, we are holding a product feed which can be generated according to your wishes and needs. A demo version can be seen here Blue-Berry Demo Feed.
Login Data:
Email: demo@demo.com
Passwort: demo
A subscription will be required, please see the options here Blue-Berry API. Please use this link to register for the selected service.
No, unfortunately feed access is only possible with a registration.
Your client will receive a packed product with “your” delivery note (your address is the sender). The DHL/DHL Express label will hold the address of our warehouse on behalf of you (not Blue-Berry).
- within Germany: DHL Paket (postal service)
- within Europe: DHL Economy or DHL Express
- outside Europe: DHL Express
For orders which are submitted until 1 pm our warehouse team strives to dispatch the same day.
The listed prices are guide values and represent the maximum shipping costs.
Please note that shipments to islands (such as Madeira, the Azores, etc.) may vary significantly.
This depends on the selected service:
- For DHL Paket (within Germany), it will take 2-3 days
- For DHL Economy (within Europe), it will take 2-3 days.
- For DHL Express (within and outside Europe), it will take 1-2 days.
The trackings for daily shipments will be sent via eMail at 19:00 h with an attached CSV file to your set eMail address.
Yes, we offer a 1 month free testing period, starting with the day of registration. Once your free testing period has ended, you can decide if you want to continue using our service.
Cancellation of your selected service is possible after the minimum term of 6 months, with a notice period of 4 weeks before the end of the subscription term.
Yes, changing the selected service will be possible anytime.
We do not accept general returns. Please check all goods within 10 working days of receipt. If you notice any issues or defects, you can file a claim within this period, and our warranty policy will apply.
All customers are required to check the goods within 10 working days of receipt. If visible damage is found, we provide a 100% refund or replacement immediately.
In addition, we offer a 1-year warranty for non-visible or unintended defects that may occur later and were not detectable upon delivery inspection.
Please file your claim here.
You will automatically receive an invoice for the orders you have submitted to the eMail address you have provided. Please note that the payment needs to be made within 15 days.
Yes, you can. From a minimum number of 10 orders per week, we can send you an overview of all invoices from the previous week. You will usually receive this overview on Monday. For setup, please use our contact form. You need to pay the total amount in one sum within 2 days after receipt of the statement.
Yes, of course. We offer automated options, please find them here Blue-Berry API.
Yes, we offer integration for Shopify or Shopware. Please note that for these systems, our service "Feel Cared for" will be required.
You can find more information here.