Frequently asked Questions
for new Customers
We are a worldwide distribution & wholesale company with more than 15 years of experience in the eyewear industry.
We are based in Germany with offices in Bad Reichenhall & Leipzig including our warehouse. We also have offices in the United Kingdom, Slovakia, Paraguay, and Romania.
Mainly designer & branded eyewear. We focus on close-out stocks with high savings compared to the former WHS price. You can also find watches and other accessories.
We strictly adhere to German laws and regulations, which prohibit the sale of counterfeit or fake products. We take the authenticity of our products seriously and only offer genuine items.
As we purchase directly from producers, we can provide CE declarations for all products in our shop.
You can find the declarations here.
Since 2023, we have been collecting UDI codes and can provide them upon request.
First, you need to register and provide all the required company details. Once our team has assessed and gathered all the necessary information, your account will be reviewed. Typically, you will receive feedback via email within one working day.
There is no minimum order quantity for the products listed on our platform.
- Bank transfer
- PayPal
- Credit card
- Dropshipping
- Customs clearance on behalf of our customers
- Feed / API subscription
- Express shipping
- Order merging
- DHL Parcel Service & Express (DE)
- DHL Express & Economy (EU)
- DHL Express (World)
- Kühne & Nagel
- Self pick up
We have a showroom in Leipzig, Germany available by appointment and can showcase our samples at trade fairs like Silmo (Paris), Mido (Milan), etc.
We do not accept general returns. Please check all goods within 10 working days of receipt. If you notice any issues or defects, you can file a claim within this period, and our warranty policy will apply.
All customers are required to check the goods within 10 working days of receipt. If visible damage is found, we provide a 100% refund or replacement immediately.
In addition, we offer a 1-year warranty for non-visible or unintended defects that may occur later and were not detectable upon delivery inspection.
Please file your claim here.