Dispatch conditions
The products are delivered all over the world.
Dispatch costs (excl. VAT)
Domestic deliveries (Germany) will be carried out by DHL:
We charge shipping costs on the basis of the shipping weight:
From 4,00 € and then depending on the weight.
If the shipment needs to be done by a freight carrier we work normally with Kühne & Nagel and we calculate as follows:
From 75,00 € and then depending on the weight.
Deliveries to foreign countries are carried out by DHL Express:
We charge shipping costs for deliveries to foreign countries on the basis of the shipping weight:
From 9,00 € and then depending on the weight.
If the shipment needs to be done by a freight carrier we work normally with Kühne & Nagel and we calculate as follows:
From 150,00 € and then depending on the weight.
Accepted payment options
- Prepayment via transfer
- Payment via SEPA direct debit
- Payment via SEPA corporate direct debit
- Payment via PayPal
- Payment via PayPal Express
- Payment via PayPal Plus (credit card, direct debit, invoice)
- Payment via instalment purchase (via PayPal)
- Payment by invoice
Payment by invoice is only for registered clients.
If payment is to be made via an SEPA base debit note or an SEPA corporate debit note, you authorise us to collect the billing amount from the specified account by issuing a corresponding SEPA mandate. You will receive a pre-notification at least 5 days before the date of the direct debit collection. Please ensure that the account in question possesses sufficient covering funds on the due date.
In case of questions, please contact us at the contact details mentioned in the legal notice.
Pickups
You are welcome to use your own shipping service provider to have your shipment picked up from our warehouse. After packing, we will send you the dimensions, weight and the collection reference and our warehouse team will prepare your delivery for collection by UPS, FedEx, TNT or DHL Express. Please select the desired option in the order process. We ask for your understanding that we can only offer this service from € 500.00 per order. We charge € 2.50 per collection for preparation.
Dropshipping
You are cordially invited to use our platform as a drop shipping service provider.
This service is available to you without charging a basic fee. We only charge an additional € 2.50 per order as part of the shipping costs.
Please note the following points:
- Please only order the items that belong to an order and enter the delivery address of your customer.
- A telephone number must be given for international shipments. Please make sure which data protection regulations have to be observed.
- For DropShipping orders, please always choose the shipping method "DHL DropShipping" or "DHL Express DropShipping".
- A delivery note made out to your company is enclosed with your order and the dispatch itself is neutral.
- You will receive the tracking number for each order by email, as with regular orders.
- Problems, unexplained returns / inquiries can occur with all senders. We ask for your understanding that we cannot assume any responsibility or costs for this. Of course, we will support you with clarification and any research assignments.
Delivery times
All orders with receipt of payment by 2 p.m. are usually dispatched on the same day.
Unless otherwise specified in the item description, the delivery of the goods in Germany takes place within 1-3 days, in the case of deliveries abroad within 3-7 days after the order confirmation or in the case of advance payment after receipt of payment. Please note that there are no deliveries on Sundays and Public Holidays.
If you have ordered items with different delivery times, we will send the goods in one shipment, unless we have made a different agreement with you. In this case, the delivery time is determined by the item with the longest delivery time that you have ordered.